Privacy Policy

This Privacy Policy applies to the Hawthorn Dental Hub website. The Hawthorn Dental Hub website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Hawthorn Dental Hub is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit.

We believe that transparency is the key to any healthy relationship. At Hawthorn Dental Hub, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Specifically, we’ll cover:

Information We Collect and How We Use Information

We collect the following personal information from you on the Hawthorn Dental Hub website forms.

First and Last name
Email address
Phone number

By entering this information, you are providing personal information that will be used by Hawthorn Dental Hub for the sole purpose of scheduling your appointment or returning your contact request.

If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics.

To subscribe to our website, we need certain contact information, such as your name and email address. We may also store any provided demographic information (such as gender, birth date and address), but it is not required. You can unsubscribe from the newsletters or any of our emails by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

If you wish to stop receiving text messages from us, reply STOP to any text message sent from us. Instructions are provided on the first message sent to the contact.

Passive Information We Collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Hawthorn Dental Hub website:

Device data. We collect data from the device and application you use to access the Hawthorn Dental Hub website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.

Usage data. We collect usage data that may include which Hawthorn Dental Hub webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Hawthorn Dental Hub collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Hawthorn Dental Hub email messaging and to monitor and improve email deliverability and open rates.

Disclosure of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

We respect your privacy and are committed to protecting your personal information. Any mobile opt-in information or personally identifiable data collected will not be shared, sold, traded, or transferred to any third parties or affiliates for marketing or promotional purposes.

We will only release personally identifiable information to comply with valid legal requirements, such as search warrants, subpoenas, or court orders. In the event that we are legally compelled to disclose your information to a third party, we will attempt to notify you unless doing so would violate the law or court order.

Your Rights To Access and Control Your Personal Data

At the time you choose to enroll as a subscriber of our website or any time thereafter, you can choose to opt-out of receiving emails from us by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please complete this form to start this process. If you need further assistance regarding your rights, please contact our office, and we will consider your request in accordance with applicable laws.

To the extent required under applicable law, and subject to our rights to limit or deny access/disclosure under applicable law, you have the following rights in your Personal Data. You may exercise your rights by contacting us at the address below.

Access: You may receive a list of your Personal Data that we process to the extent required and permitted by law.

Rectification: You may correct any Personal Data that we hold about you to the extent required and permitted by law.

Deletion: To the extent required by applicable law, you may request that we delete your Personal Data from our database.

Complaint: You have the right to contact or file a complaint with state authorities (Attorney General) or supervisory authorities about our mishandling of Personal Data. To do so, please contact your local data protection or consumer protection authority

Data Retention

We keep the information we have about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.

Analytics and Advertising Services Provided by Others

Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website includes aggregated and anonymized data about your location, device type, screen resolution, browser version, and other non-personal information. Such information will be transmitted to and stored within Google’s Data Centers. Please note that while Google uses your IP address to collect this information, your IP address and any other personally identifiable information are not stored.

The information Google retains is used to evaluate the use of our website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Further information may be obtained by visiting Google’s privacy policy.

Opting Out. You can opt out of Google Analytics using a browser plugin such as Google Analytics Opt-out Browser Add-on.

We use this information to conduct research and analysis to better understand how visitors are using the Hawthorn Dental Hub website, so that we can improve our website experience. From time to time, Hawthorn Dental Hub or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Hawthorn Dental Hub and its operations contractors and will never be given or sold to a third party.

Cookie Policy

Cookie Name	Purpose	Expiration	Privacy
__vor_npt__s __vor_npt__t __vor_npt__v	Collects device data such as your Internet protocol (IP) address, operating system, device type, browser type and timestamps.	Persistent	https://hawthorndentalhub.com.au/info/privacy
Set By Or On Behalf Of	Purpose	Expiration	Privacy
Google Analytics	Website analytics cookie for visitor information and source.	2 years	https://policies.google.com/privacy
responsivevoice.org	Used by the content network, Cloudflare, to identify trusted web traffic.	1 year	https://www.cloudflare.com/privacypolicy/
Userway	Accessibility widget remembers which accessibility features were enabled.	Persistent	https://userway.org/privacy
Crazy Egg	Video Recording and heatmap testing tool.	1 year	https://www.crazyegg.com/privacy
Wistia	Embedding interactive videos on our website and measuring engagement.	1 year	https://wistia.com/privacy/
Amazon Cloudfront	Content Delivery Network.	1 year	https://aws.amazon.com/privacy/
Facebook	To enable the visitors to share the page in Facebook and stores page share count.	Persistent	https://www.facebook.com/privacy/policy/
YouTube	Embedding videos on our website and measuring engagement.	1 year	https://policies.google.com/privacy
123FormBuilder	Provides embedded online form functionality.	1 year	https://www.123formbuilder.com/privacy.html

Our Policies for Children

We are committed to protecting the privacy of children. Neither Hawthorn Dental Hub nor any of its services are designed or intended to attract children under the age of 13.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our website services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact our office.

Our International Operations and Data Transfers

Our website hosting company, Smile Marketing, operate internationally and transfer information to the United States for the purposes described in this policy. They rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and EU Commission approved model contractual clauses, which require certain privacy and security protections.

Changes to This Policy

We will inform you if a material change to the Privacy Policy is made that involves the use of your Personally Identifiable Information. Your continued use of the Hawthorn Dental Hub site will indicate acceptance of the changes. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

Who We Are and How To Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.

Hawthorn Dental Hub
Shop 6A/740 Toorak Rd
Hawthorn East Victoria 3123
(03) 7052 9018

This Privacy Policy does not protect you when you send content, questions or ideas to Hawthorn Dental Hub via email. If you want to keep them private or proprietary, do not send them in an email. We try to answer every email within 48 business hours, but are not always able to do so. Last Updated: May 2024